Privacy Policy

• Your name
• Your email address
• Your telephone number, if you provide it
• The address and postcode of the property you are considering buying
• The type of concern or reason for your enquiry
• Any message or additional details you choose to provide
• Whether you have requested a callback
• The service you enquired about

We do not collect payment information through this website at the enquiry stage.

• To respond to your enquiry and arrange a survey — we rely on taking steps at your request before entering into a contract (UK GDPR Article 6(1)(b)).
• To operate our business and respond to genuine enquiries — we rely on our legitimate interests (Article 6(1)(f)).
• Where you provide optional information or request a callback — you do so on the basis of your consent (Article 6(1)(a)); you can withdraw that preference at any time.

When you submit the enquiry form, your details are stored on the platform that hosts this website. An automated notification is sent to our business team so we can respond, and a confirmation email is sent to the email address you provided. A member of our team will then contact you to discuss your enquiry and, if you wish to proceed, arrange a survey appointment.

• Business notification — a copy of your enquiry details is sent to our team at info@ukrss.co.uk.
• Customer confirmation — an acknowledgement is sent to the email address you entered.

Email delivery is handled by the platform’s email service.

We do not sell your personal information. We share it only as necessary to operate this website and respond to your enquiry:

• The hosting and database platform that operates this website and stores enquiry records;
• The email service that delivers our enquiry notifications and confirmations;
• The image and content-delivery infrastructure used to display images on this website.

Because we do not sell or carry out roofing repairs, we do not pass your enquiry details to roofing contractors.

Your enquiry information is stored on the platform that hosts this website, which maintains security measures appropriate to the personal data processed.

We retain your enquiry information only for as long as is reasonably necessary to respond to your enquiry, provide any survey you instruct, and meet our legal and regulatory obligations. We have not fixed specific retention periods; if you would like your information deleted sooner, you can request this using the contact details below.

You have the right to:

• Access the personal information we hold about you
• Ask us to correct it if it is inaccurate
• Ask us to erase it in certain circumstances
• Restrict or object to its processing
• Request data portability
• Withdraw consent where processing is based on consent

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how we handle your information.

This website does not use third-party advertising cookies or third-party analytics such as Google Analytics. When you submit an enquiry, a first-party analytics event is recorded by the website platform so we can understand how the enquiry form is used. The website loads fonts from a third-party font service and images from the platform’s image infrastructure. We do not use advertising or marketing tracking cookies.

Our website contains links to third-party review profiles, including Trustpilot and the Roofing Protection Scheme. These external sites have their own privacy policies and are responsible for any information you provide to them.

For any privacy question or to exercise your rights, email info@ukrss.co.uk.